How do I select my size?
- A size chart is given on every product page. We request you to read it thoroughly before ordering.
How can I be assured of the quality of products ordered?
- All your products are handmade with the utmost love and care. In this process, only the finest grade of fabrics are used and the products go through 5 layers of quality inspection before dispatch.
How can I take care of my garment?
- Machine wash can cause the delicate threads of your Chikankari outfit to open up, therefore, we recommend a hand wash/dry clean for your handcrafted outfit.
Do you customise products?
- No, we do not offer any product customisations, we have standard designs and sizes.
- Few Free Sizes Kurtas are dyed colour and available on demand for which you can check thru whatsapp.
PAYMENT, SHIPPING AND DELIVERY
How can I make payments on the website?
- At LCS, we accept online payments only. You can make online payments using credit cards, debit cards, net banking, UPI, wallets etc. through our payment gateway.
I just placed my order. When will I receive it?
- Usually, orders are dispatched within 2-4 working days of the customer placing the order. This depends on the availability of the product and delays caused due to other unusual circumstances.
We currently don't have a live tracking option available on the website but we request you to wait until your parcel is dispatched within the above mentioned time frame. If your enquiry is urgent, please email us on whatsapp wa.me/+919918241824 and one of our team members will get in touch with you at the earliest.
Do you ship internationally?
- Yes! Our website ships WORLDWIDE.
How can I track my international shipment?
- We currently don't have a live tracking option available on the website but we request you to wait until your parcel is dispatched. Once it's dispatched, you will receive a tracking link via DHL, xpressbee, Delhivery or DTDC. If your enquiry is urgent, please email us on WhatsApp wa.me/+919918241824 and one of our team members will get in touch with you at the earliest. Please click here to see our detailed policy for International Orders.
Which shipping partners do you use for shipping the products?
- We ship all our domestic orders via renowned services such as Delhivery and Bluedart. We do ship worldwide, and all our International orders are shipped via DHL.
I have received part shipment, when will I get my other products?
- We ship all your pieces together as soon as they are ready. Incase you receive only part shipment, please reach out to us on Lucknowichikanstore2020@gmail.com and our customer care team will look into it as soon as possible.
I want to change my address/size/phone number for an existing pending order. Who should I contact?
- If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at email@example.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.
EXCHANGE, REFUND AND CANCELLATIONS
How can I exchange my product?
To request for an exchange/return, please click here
Item is eligible for a return/exchange request only once. Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:
Name: Lucknowichikan Pvt. Ltd.
Number: +91 9918241824
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request. For more information, please refer to our return & exchange policy.
I want to cancel my order and get a refund. Who should I contact?
Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 2 days from the date of delivery. No cancellations will be accepted after 24 hours of the order being placed. For more information, please refer to our return & exchange policy.
INCASE OF ANY OTHER QUERIES, YOU CAN ALWAYS REACH OUT TO US ON whatsapp at 9918241824